Governing IT Outsourcing Relationships: The roles of contract, control, and relational norms formatIsbn:Softcover - 9783842879539 Methods and Implementation Using R

Methods and Implementation Using R

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Governing IT Outsourcing Relationships: The roles of contract, control, and relational norms formatIsbn:Softcover - 9783842879539 Methods and Implementation Using RThe dynamics of the relationship between service recipient and service provider in IS outsourcing relationships recently gained increased attention as relationships are believed to have a considerable influence on IS outsourcing success. This study adds to this growing field of interest by developing an IS outsourcing relationship framework in the form of a process model. Three rather disjointed areas of research, namely contractual governance,