Congestion-Prone Services under Quality Competition ILO So-Hsiang Chou

So-Hsiang Chou

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1Einführung in den Untersuchungsgegenstand und Problemstellung1

deren Einsatz im Marketing-Mix eines mittelständischen Unternehmens

Congestion-Prone Services under Quality Competition ILO So-Hsiang ChouThis study presents new microeconomic analyses of congestion prone services that comprise most private and public services at the final consumption stage. It accounts for two distinctive features of congestion prone services: the discrepancy between capacity and throughput, and service quality competition. To accommodate these features, a series of new decision making theorems for consumers and suppliers is developed. The resulting demand and cost